Terms of service
Overview
Welcome to Ashwood Studios! The terms “we,” “us,” and “our” refer to Ashwood Studios. Ashwood Studios operates this store and website, including all related information, content, features, tools, products, and services to provide you, the customer, with a curated shopping experience (the “Services”).
Ashwood Studios is powered by Shopify, which enables us to provide the Services to you.
These Terms of Service (“Terms”) outline your rights and responsibilities when using the Services. Please read them carefully, as they include important information about your legal rights, including warranty disclaimers and limitations of liability.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our [Privacy Policy]. If you do not agree, you should not use or access our Services.
1. Access and Account
By agreeing to these Terms, you confirm that you are at least the age of majority in your place of residence and have given consent for any minor dependents to use the Services on your devices.
You agree to provide accurate and current information when creating an account or placing an order. You are solely responsible for maintaining your account’s security and activity.
2. Our Products
We strive to present our products accurately, but variations in color or appearance may occur due to device settings or screen displays. Product descriptions are subject to change without notice, and we reserve the right to limit or discontinue products at our discretion.
3. Orders
Placing an order constitutes an offer to purchase. Orders are only accepted once payment is processed and confirmed.
As our items are custom-made, cancellations, returns, and exchanges are not permitted once production begins. For details, refer to our [Refund Policy].
You represent that purchases are for personal use only and not for resale.
4. Prices and Billing
Prices and promotions are subject to change without notice. The price charged at the time of order applies.
You agree to provide accurate billing and payment information and authorize Ashwood Studios to charge your provided payment method for all purchases, taxes, and applicable fees.
5. Shipping and Delivery
We are not responsible for delays in shipping or delivery once the order has been handed to the carrier. Delivery timelines are estimates only.
6. Intellectual Property
All text, graphics, trademarks, and other materials on the Services are the property of Ashwood Studios or its licensors and are protected by applicable intellectual property laws.
Use of the Services is limited to personal, non-commercial purposes. Unauthorized reproduction, distribution, or modification is prohibited.
7. Optional Tools
Third-party tools provided through the Services are offered “as is” and without warranties. You are solely responsible for your use of such tools.
8. Third-Party Links
Our Services may include links to third-party websites. We are not responsible for their content, policies, or practices. Accessing third-party sites is at your own risk.
9. Relationship with Shopify
Ashwood Studios is powered by Shopify, but all purchases are made directly with Ashwood Studios. Shopify is not responsible for transactions, products, or disputes arising from your interactions with Ashwood Studios.
10. Privacy Policy
All personal information collected is governed by our [Privacy Policy] and Shopify’s Privacy Policy. By using our Services, you agree to both.
11. Feedback
If you submit feedback or ideas, you grant Ashwood Studios a perpetual, royalty-free license to use that content for any purpose.
Feedback must not violate any laws or third-party rights. You may not use false information or impersonate others when submitting feedback.
12. Errors, Inaccuracies, and Omissions
We reserve the right to correct any typographical or pricing errors, inaccuracies, or omissions at any time without prior notice.
13. Prohibited Uses
You agree not to use the Services for unlawful or malicious purposes, to infringe intellectual property, or to transmit viruses or spam. We reserve the right to suspend or terminate accounts engaged in prohibited activity.
14. Termination
We may terminate your access to the Services at any time without notice. Sections relating to intellectual property, feedback, limitation of liability, and other ongoing obligations will survive termination.
14A. Custom Products
All Ashwood Studios products are made to order and created using your submitted photos or text.
By ordering, you agree that:
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You have reviewed previews before confirming (if provided).
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Minor artistic variation is part of the creative process.
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No returns or refunds are accepted unless the item arrives damaged or defective.
15. Disclaimer of Warranties
The Services and all products are provided “as is” and “as available.”
We make no warranties regarding uninterrupted service, error-free functionality, or specific product outcomes.
16. Limitation of Liability
To the fullest extent permitted by law, Ashwood Studios and its affiliates shall not be liable for any indirect, incidental, or consequential damages, including loss of data, revenue, or profit.
17. Indemnification
You agree to indemnify and hold harmless Ashwood Studios, Shopify, and their affiliates from any claims or liabilities arising from your breach of these Terms or your use of the Services.
18. Severability
If any provision of these Terms is found unenforceable, the remaining provisions will continue in effect.
19. Waiver and Entire Agreement
Failure to enforce any provision of these Terms does not constitute a waiver. These Terms, along with our posted policies, form the entire agreement between you and Ashwood Studios.
20. Assignment
You may not transfer or assign your rights under these Terms without prior written consent. Ashwood Studios may assign its rights without notice.
21. Governing Law
These Terms are governed by the laws of the United Kingdom. You agree to submit to the jurisdiction of the courts where Ashwood Studios is headquartered.
22. Headings
Headings are for reference only and do not affect interpretation.
23. Changes to Terms of Service
We may update these Terms at any time. Updates will be posted on this page, and material changes will be communicated where legally required. Continued use of our Services after changes take effect constitutes your acceptance.
Contact
For any questions about these Terms of Service, please contact us at:
Ashwood Studios
Email: info@ashwoodstudios.shop
Address: 124 Sentinel House, 124, Norwich, ENG, NR1 3NT, GB