Privacy policy

Ashwood Studios operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Ashwood Studios is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.

  • Financial information including credit card, debit card, and financial account numbers, payment card information, transaction details, and payment confirmation.

  • Account information including your username, password, and preferences.

  • Transaction information including the items you view, purchase, or return.

  • Communications with us including any information you send when contacting customer support.

  • Device and usage information including IP address, browser type, and how you interact with our Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you (e.g., when you create an account, place an order, or contact us).

  • Automatically through cookies and similar technologies.

  • From service providers and business partners.

  • From other third parties, as permitted by law.

How We Use Your Personal Information

We may use your personal information for the following purposes:

  • To provide and improve the Services – including processing orders, payments, and deliveries.

  • Marketing and advertising – to send promotions and personalize your shopping experience.

  • Security and fraud prevention – to protect both you and Ashwood Studios from fraudulent activity.

  • Customer support – to respond to your inquiries and provide assistance.

  • Legal compliance – to meet our legal obligations and enforce our terms.

How We Disclose Personal Information

We may disclose your personal information:

  • To Shopify and other service providers who support our operations (e.g., payment processors, shipping partners).

  • To marketing and business partners for advertising purposes.

  • When you consent or direct us to share information.

  • Within our corporate group or in connection with a business transaction.

  • When required by law or to protect our legal rights.

Relationship with Shopify

Our Services are hosted by Shopify. Shopify collects and processes certain information as needed to provide and improve the Services. You can learn more about how Shopify uses your personal information in the Shopify Consumer Privacy Policy.

Third-Party Websites and Links

Our Services may contain links to third-party websites. Ashwood Studios is not responsible for the privacy practices or content of these external sites.

Children’s Data

Our Services are not intended for children under the age of majority. We do not knowingly collect personal information from minors. If you believe a child has provided information to us, please contact us at info@ashwoodstudios.shop.

Security and Retention of Your Information

While we take reasonable measures to protect your data, no system is completely secure. We retain personal information only for as long as necessary to provide our Services and comply with legal obligations.

Your Rights and Choices

Depending on your location, you may have rights to:

  • Access or receive a copy of your data.

  • Request correction or deletion.

  • Opt out of marketing communications.

  • Withdraw consent or restrict processing.

To exercise your rights, please contact us at info@ashwoodstudios.shop.

Complaints

If you have concerns about how we handle your personal information, please contact us at info@ashwoodstudios.shop. You may also have the right to lodge a complaint with your local data protection authority.

International Transfers

Your personal information may be transferred and stored outside your country of residence. We rely on recognized legal transfer mechanisms such as the European Commission’s Standard Contractual Clauses where applicable.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updated versions will be posted on our website with the revised “Last updated” date.

Contact

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Ashwood Studios
Email: info@ashwoodstudios.shop
Address: 124 Sentinel House, 124, Norwich, ENG, NR1 3NT, GB

For the purpose of applicable data protection laws, Ashwood Studios is the data controller of your personal information.