Shipping policy
Shipping Policy
At Ashwood Studios, all of our products are custom-made with care and attention to detail. Please review the information below to understand our shipping process and estimated delivery times.
Processing Time
Because each item is individually designed and produced, please allow 3–7 business days for order processing before shipment. We’ll send you a confirmation email with tracking details once your order is on its way.
Delivery Time
Shipping times vary based on location and demand, but most orders are delivered within 7–14 days from the date of purchase.
Please note that during busy seasons or due to carrier delays, delivery may occasionally take a little longer. We appreciate your patience while we create something special just for you.
Shipping Rates
Shipping costs are calculated at checkout and depend on your location and order size.
Tracking
Once your order has shipped, you will receive a tracking number via email so you can follow your package’s progress. If you do not receive your tracking information within 7 days of placing your order, please contact us at [your support email].
International Shipping
We do offer international shipping to select countries. Please be aware that customs fees, import taxes, or other charges may apply depending on your country’s regulations. These are the responsibility of the customer.
Address Accuracy
Please ensure all shipping details are entered correctly. Ashwood Studios is not responsible for packages delivered to incorrect or incomplete addresses provided by the customer.